On this page you can find the most frequently asked questions about Intelligent Converters products and services. If your question is not answered here, please contact us via Feedback Form
What database systems are supported by Intelligent
Converters software?
Intelligent Converters provide solutions to migrate, convert and synchronize data
between the following systems:
Are there limits to number of tables and rows that
can be converted?
Intelligent Converters software does not have such limits. However,
database management system has its own limitations on database size,
number of tables, number of records per table, etc.
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Can I order and not use a credit card? I would
prefer to pay by check, wire, or PO.
Intelligent Converters offers wide range of payment options: secure
online, phone and fax orders, paying by check and purchase orders, wire
transfer, PayPal. Click here to learn more.
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Do you have trial/demo versions of your programs?
Yes, all of our products are provided with features limited versions,
that you can download free of charge. Please visit the individual product pages
for details.
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How to uninstall Intelligent Converters software?
In order to remove Intelligent Converters products from your computer,
use "Add or Remove Programs" option in the Windows Control Panel.
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Can I convert only table definitions, indexes and
queries/views without data?
Yes, every converter has checkbox "Convert table definitions only"
for this purpose.
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Is it possible to convert columns having user-defined
types?
No. Intelligent Converters tools support standard data types only. Complex data
types such as data arrays or user-defined data types are not supported.
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Is it possible to use Intelligent Converters tools in command
line or batch mode?
Yes, every product of Intelligent Converters is supplied with command line
version (it is file called *AGENT.EXE in the installation folder, where '*'
is an unique prefix that is specific for each product). This command line
version can be used to script, automate and
schedule
the conversion procedure. Run the executable file without any parameters
to see brief guide on command line arguments.
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What kind of support is available for Intelligent
Converters software?
Intelligent Converters offers free e-mail support. You are able
to report a bug through online form or contact our
support representative via feedback form
with any technical questions.
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What is your refund policy?
All of the Intelligent Converters software is backed by
30-day money-back guarantee. If you are not
satisfied with its quality, send request to Intelligent Converters
support team within 30 days after purchasing.
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I received a refund for a product purchased, but I don't see
the credit, why?
After the refund has been processed, it will take up to ten business
days for the money to appear on your account. If the credit does not
appear, please contact your credit card company and ask where they
have posted the credit information. On numerous occasions, banks have
posted information not in a way that it is expected.
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I need to download my product again and my download URL
is expired, what do I do?
Please contact Intelligent Converters support service.
Once we receive your request, we will review the order and reset the
expiration date for the URL.
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How do I update software purchased on CD-ROM?
You can update your software to the latest version in the same way as
customers who purchase our software as an electronic download. As soon as we
release new version of the program you purchased, we will send you an e-mail
with the download link enclosed.
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How do I subscribe/unsubscribe from your newsletter?
To join our mailing list you should fill out our
Feedback Form and select the appropriate checkbox. Instructions for
unsubscribing from our newsletter can always be found within the newsletter
itself.
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What is your Affiliate Program and how do I become a referrer?
Click here to learn about our Affiliate Program.
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Do you charge a sales tax on purchase?
Our e-commerce provider MyCommerce collects sales tax on certain
orders placed by customers located in U.S. states where MyCommerce is
registered to administer sales tax. In some of those states, sales tax might
or might not be collected depending on the contents of the customer's
shopping cart. For U.S. orders placed by customers in states where
MyCommerce is not registered, no sales tax will be collected.
MyCommerce also handles the details of calculating, collecting and remitting VAT for our European customers. VAT will be applied if you proceed with an order when VAT ID verification is unsuccessful. You may be able to reclaim the tax by filing for reimbursement with your local VAT authorities.
Note for Customers in Norway: Norway has enacted a law requiring companies such as MyCommerce to collect sales tax on purchases by customers located in Norway, when the orders include electronically-downloaded products. This tax is separate from VAT (Value Added Tax), which is collected from customers in countries that are part of the EU.
MyCommerce is currently registered in the following U.S. states:
All U.S. sales tax collected is remitted to the states' appropriate taxation authorities.
Non-Taxable Orders. Some states do not require the collection and remittance of sales tax on orders that contain only products to be delivered by electronic download. In the following U.S. states, sales tax will not be collected on orders that include only downloadable products:
- California
- Florida
- Georgia
- Maryland
- South Carolina
- Virginia
When a customer in one of these states places an order that includes at
least one shippable/physical product, sales tax will be collected. When a
customer in one of these states places an order with no shippable items, no
sales tax will be collected.
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Do you have a network of resellers?
Yes, Intelligent Converters have resellers in different regions. You can find
the appropriate contact on this page
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Is there a subscription for updates coming with
paid version of the software?
Yes, paid versions of Intelligent Converters software come with 1-year
subscription for updates. You will receive new versions of the product
free within 1 year after purchasing.
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Are your products compatible with Linux?
Intelligent Converters database migration tools are designed for running on
Windows platforms. However, it is possible to use them on Linux as well via
WINE that creates environment
for running Windows applications on Linux.
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What kind of tool do I need to migrate database from old
DBMS to new one and keep them both up-to-date?
In this case you need two products: first - to migrate the source database to new
DBMS and second - to synchronize the two databases. For example, if your source
system is SQL Server and target is PostgreSQL, you will need
SQL Server to PostgreSQL converter and
SQL Server - PostgreSQL Sync tool.
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