Frequently Asked Questions

On this page you can find the most frequently asked questions about Intelligent Converters products and services. If your question is not answered here, please contact us via Feedback Form

Product Questions

What database systems are supported by Intelligent Converters software?
Are there limits to number of tables and rows that can be converted?
Is it possible to convert columns having user-defined types?
Do you have trial/demo versions of your programs?
How to uninstall Intelligent Converters software?
Can I convert only table definitions, indexes and queries/views without data?
Is it possible to use Intelligent Converters tools in command line or batch mode?
Are your products compatible with Linux?

Purchase Questions

Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
How to obtain software on CD-ROM?
What is your refund policy?
I received a refund for a product purchased, but I don't see the credit, why?
Do you charge a sales tax on purchase?
Do you have a network of resellers?
Is there a subscription for updates coming with paid version of the software?

General Questions

How can I contact Intelligent Converters team?
What kind of support is available for Intelligent Converters software?
I need to download my product again and my download URL is expired, what do I do?
How do I update software purchased on CD-ROM?
How do I subscribe/unsubscribe from your newsletter?
What is your Affiliate Program and how do I become a referrer?

What database systems are supported by Intelligent Converters software?
Intelligent Converters provide solutions to migrate, convert and synchronize data between the following systems:

Go to top

Are there limits to number of tables and rows that can be converted?
Intelligent Converters software does not have such limits. However, database management system has its own limitations on database size, number of tables, number of records per table, etc.
Go to top

Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
Intelligent Converters offers wide range of payment options: secure online, phone and fax orders, paying by check and purchase orders, wire transfer, PayPal. Click here to learn more.
Go to top

Do you have trial/demo versions of your programs?
Yes, all of our products are provided with features limited versions, that you can download free of charge. Please visit the individual product pages for details.
Go to top

How to uninstall Intelligent Converters software?
In order to remove Intelligent Converters products from your computer, use "Add or Remove Programs" option in the Windows Control Panel.
Go to top

Can I convert only table definitions, indexes and queries/views without data?
Yes, every converter has checkbox "Convert table definitions only" for this purpose.
Go to top

Is it possible to convert columns having user-defined types?
No. Intelligent Converters tools support standard data types only. Complex data types such as data arrays or user-defined data types are not supported.
Go to top

Is it possible to use Intelligent Converters tools in command line or batch mode?
Yes, every product of Intelligent Converters is supplied with command line version (it is file called *AGENT.EXE in the installation folder, where '*' is an unique prefix that is specific for each product). This command line version can be used to script, automate and schedule the conversion procedure. Run the executable file without any parameters to see brief guide on command line arguments.
Go to top

How to obtain software on CD-ROM?
All our software is optionally available on CD when you order online. For only an additional $12.50 we will burn the program on a CD and mail it to you right away. Click here to learn more.
Go to top

What kind of support is available for Intelligent Converters software?
Intelligent Converters offers free e-mail support. You are able to report a bug through online form or contact our support representative via feedback form with any technical questions.
Go to top

What is your refund policy?
All of the Intelligent Converters software is backed by 30-day money-back guarantee. If you are not satisfied with its quality, send request to Intelligent Converters support team within 30 days after purchasing.
Go to top

I received a refund for a product purchased, but I don't see the credit, why?
After the refund has been processed, it will take up to ten business days for the money to appear on your account. If the credit does not appear, please contact your credit card company and ask where they have posted the credit information. On numerous occasions, banks have posted information not in a way that it is expected.
Go to top

How can I contact Intelligent Converters team?
The most prompt option to contact our specialists is to use Live Chat, small window at the right bottom of each page. Also please visit Contact Page for alternate contacts.
Go to top

I need to download my product again and my download URL is expired, what do I do?
Please contact Intelligent Converters support service. Once we receive your request, we will review the order and reset the expiration date for the URL.
Go to top

How do I update software purchased on CD-ROM?
You can update your software to the latest version in the same way as customers who purchase our software as an electronic download. As soon as we release new version of the program you purchased, we will send you an e-mail with the download link enclosed.
Go to top

How do I subscribe/unsubscribe from your newsletter?
To join our mailing list you should fill out our Feedback Form and select the appropriate checkbox. Instructions for unsubscribing from our newsletter can always be found within the newsletter itself.
Go to top

What is your Affiliate Program and how do I become a referrer?
Click here to learn about our Affiliate Program.
Go to top

Do you charge a sales tax on purchase?
Our e-commerce provider MyCommerce collects sales tax on certain orders placed by customers located in U.S. states where MyCommerce is registered to administer sales tax. In some of those states, sales tax might or might not be collected depending on the contents of the customer's shopping cart. For U.S. orders placed by customers in states where MyCommerce is not registered, no sales tax will be collected.

MyCommerce also handles the details of calculating, collecting and remitting VAT for our European customers. VAT will be applied if you proceed with an order when VAT ID verification is unsuccessful. You may be able to reclaim the tax by filing for reimbursement with your local VAT authorities.

Note for Customers in Norway: Norway has enacted a law requiring companies such as MyCommerce to collect sales tax on purchases by customers located in Norway, when the orders include electronically-downloaded products. This tax is separate from VAT (Value Added Tax), which is collected from customers in countries that are part of the EU.

MyCommerce is currently registered in the following U.S. states:

Arizona
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Iowa
Illinois
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
New Jersey
New Mexico
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Texas
Utah
Virginia
Washington
Wisconsin

All U.S. sales tax collected is remitted to the states' appropriate taxation authorities.

Non-Taxable Orders. Some states do not require the collection and remittance of sales tax on orders that contain only products to be delivered by electronic download. In the following U.S. states, sales tax will not be collected on orders that include only downloadable products:

- California
- Florida
- Georgia
- Maryland
- South Carolina
- Virginia

When a customer in one of these states places an order that includes at least one shippable/physical product, sales tax will be collected. When a customer in one of these states places an order with no shippable items, no sales tax will be collected.
Go to top

Do you have a network of resellers?
Yes, Intelligent Converters have resellers in different regions. You can find the appropriate contact on this page
Go to top

Is there a subscription for updates coming with paid version of the software?
Yes, paid versions of Intelligent Converters software come with 1-year subscription for updates. You will receive new versions of the product free within 1 year after purchasing.
Go to top

Are your products compatible with Linux?
Intelligent Converters database migration tools are designed for running on Windows platforms. However, it is possible to use them on Linux as well via WINE that creates environment for running Windows applications on Linux.
Go to top