Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
Do you have trial/demo versions of your programs?
How can I obtain software on CD-ROM?
What kind of support is available for you software products?
What is your refund policy?
I received a refund for a product purchased, but I don't see the credit, why?
How can I contact you?
I need to download my product again and my download URL is expired, what do I do?
How do I update software purchased on CD-ROM?
How do I subscribe/unsubscribe from your newsletter?
What is your Affiliate Program and how do I become a referrer?

Q: Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
A: Intelligent Converters offers wide range of payment options: secure online, phone and fax orders, paying by check and purchase orders, wire transfer, PayPal. Click here to learn more.

Q: Do you have trial/demo versions of your programs?
A: Yes, all of our products are provided with features limited versions, that you can download free of charge. Please visit the individual product pages for details.

Q: How can I obtain software on CD-ROM?
A: All our software is optionally available on CD when you order online. For only an additional $12.50 we will burn the program on a CD and mail it to you right away. Click here to learn more.

Q: What kind of support is available for you software products?
A: Intelligent Converters offers free e-mail support. You are able to report a bug through online form or contact our support representative at support@convert-in.com with any technical questions.

Q: What is your refund policy?
A: All of the Intelligent Converters software is backed by the unconditional 30-day money-back guarantee. If you are not completely satisfied with its quality, just send us a notification within 30 days for a full refund. If you order the software on CD, all shipping and handling expenses are non-refundable.

Q: I received a refund for a product purchased, but I don't see the credit, why?
A: Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company and ask where they have posted the credit information. On numerous occasions, banks have posted information in a way that is unexpected.

Q: How can I contact you?
A: Please visit our Contact Page for details.

Q: I need to download my product again and my download URL is expired, what do I do?
A: Please contact us. Once we receive your request, we will review the order and reset the expiration date for the URL.

Q: How do I update software purchased on CD-ROM?
A: You can update your software to the latest version in the same way as customers who purchase our software as an electronic download. As soon as we release new version of the program you purhcased, we will send you an e-mail with the download link enclosed.

Q: How do I subscribe/unsubscribe from your newsletter?
A: To join our mailing list you should fill out our Feedback Form and select the appropriate checkbox. Instructions for unsubscribing from our newsletter can always be found within the newsletter itself.

Q: What is your Affiliate Program and how do I become a referrer?
A: Click here to learn about our Affiliate Program.